• Stephen Stofanak

T-Deliver Project Training and Documentation

Updated: Nov 6, 2021

Delivering documentation, training, or coaching is becoming more virtual & integrated within the deliverables.

  • These are behavioral deliverables, their purpose is to influence and change human behavior while using and or in support of the project's solution deliverables.

  • Successful Projects produce expected business results by creating desirable human and machine behavior

  • We want people to use the new solution in a particular way

  • We want employees to use the new software, to follow the new procedure

  • We want customers to buy the new product

  • These are all behaviors

  • Measurable results will change when the human and software / machine behavior changes using the project's deliverables

Documentation:

  • Ensure resources are available to deliver required documentation.

  • Establish methods to receive feedback regarding the documentation that's delivered.

  • Have resources identified and available to respond to documentation feedback and to enhance or update the documentation.

  • Establish methods to monitor performance of the documentation.

Training:

  • Ensure resources are available to deliver required training.

  • Establish methods to receive feedback regarding the training that's delivered.

  • Have resources identified and available to respond to training feedback and to enhance or update the training.

  • Establish methods to monitor performance of the training.

Coaching:

  • Ensure resources are available to deliver required coaching.

  • Establish methods to receive feedback regarding the coaching that's delivered.

  • Have resources identified and available to respond to coaching feedback and to enhance or update the coaching.

  • Establish methods to monitor performance of the coaching.