T-Deliver Project Training and Documentation

Delivering documentation, training, or coaching is becoming more virtual & integrated within the deliverables.

• These are behavioral deliverables, their purpose is to influence and change human behavior while using and or in support of the project's solution deliverables.

• Successful Projects produce expected business results by creating desirable human and machine behavior

• We want people to use the new solution in a particular way

• We want employees to use the new software, to follow the new procedure

• We want customers to buy the new product

• These are all behaviors

• Measurable results will change when the human and software / machine behavior changes using the project's deliverables

Documentation:

• Ensure resources are available to deliver required documentation.

• Establish methods to receive feedback regarding the documentation that's delivered.

• Have resources identified and available to respond to documentation feedback and to enhance or update the documentation.

• Establish methods to monitor performance of the documentation.

Training:

• Ensure resources are available to deliver required training.

• Establish methods to receive feedback regarding the training that's delivered.

• Have resources identified and available to respond to training feedback and to enhance or update the training.

• Establish methods to monitor performance of the training.

Coaching:

• Ensure resources are available to deliver required coaching.

• Establish methods to receive feedback regarding the coaching that's delivered.

• Have resources identified and available to respond to coaching feedback and to enhance or update the coaching.

• Establish methods to monitor performance of the coaching.